Thank you for shopping at our store. The following terms are applicable for any products that you purchase.
Cancellation Policy:
To ensure the fastest fulfillment, your order is only eligible to be canceled and modified within 30 minutes of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.
Return/Refund Policy:
All items are made to order – this means that when you place your order, we print that item(s) just for you. We will not accept returns and exchanges for any reason as our products are customized and printed on demand.
If you are unhappy with your order due to a defect, damage, wrong item, or printing quality issue, please contact customer service within 7 days since delivery date. If the 7-day period has expired, we can no longer offer you a replacement.
To file a claim, please don't hesitate to contact customer service (sales@dogandcatdeals.com) and include the following information--this is a must:
- Order number
- Video/photo of the defective product
- Description of the defect
- Full delivery address
If the problem is significant, we will send you a replacement within a reasonable time. In this event, the original product can be kept or disposed.
